Privacy Policy of DhakadVivah.com
DhakadVivah.com is an online matrimonial portal dedicated to providing matrimonial services for the Dhakad community. We are strongly committed to your right to privacy, and this privacy statement applies to all users of our website and mobile applications operated under DhakadVivah.com. By accessing or using our website/apps and providing your information, you consent to the collection, use, storage, and processing of the information you disclose in accordance with this Privacy Policy. If you do not agree with the use of your information as described here, please do not access or use our website/apps.
1. Information You Provide
To use DhakadVivah.com, users may voluntarily provide personal information including, but not limited to:
- Name, date of birth, and gender
- Email address and phone number
- Profile photos and videos
- Educational qualifications and professional information
- Mailing address and pin code
- User-specified password
- Identity proof documents (submitted voluntarily for verification)
If you choose to pay fees online, additional financial information such as credit/debit card details, billing address, and transaction data may be collected securely.
We use secure servers for transactions and cookies to store login information. Cookies are small files placed on your device that help improve your experience. Some cookies may be placed by third parties, which we do not control.
2. Information Collected Automatically
When you access our website/apps, we may automatically collect information including:
- Device ID and specifications
- Log files and browsing activity
- Geographic location
- IP address
This data helps us authenticate users, analyze usage trends, improve our services, and prevent fraud. If you register via social media (Facebook, Google, etc.), we may access information you permit through their APIs.
3. How We Use Your Information
We use the information we collect to:
- Provide personalized matchmaking services
- Verify profiles and prevent fraud
- Analyze user activity for site/app improvement
- Conduct marketing research
- Deliver promotional campaigns and communications
- Ensure a secure and efficient platform
4. Information for European Union Users (EU)
If you are located in the EU:
- Your consent will be requested for the collection, processing, and sharing of your personal data.
- You have rights to access, update, withdraw consent, or erase your personal data, subject to applicable law.
- Your information may be stored or processed outside the EU, including India, under appropriate safeguards.
- Requests to access, update, or delete personal information can be made by contacting privacy@dhakadvivah.com
5. Sharing Your Information
We may share personal information:
- With affiliates, subsidiaries, or partners for providing services and marketing
- With law enforcement or regulatory authorities as required by law
- With service providers, including anti-fraud solution providers, to ensure security
- In the event of corporate transactions such as mergers, acquisitions, or asset sales
We are not responsible for the privacy practices of third-party websites/apps linked from DhakadVivah.com.
6. Retention of Your Information
We retain your information:
- While you are subscribed to our services
- To fulfill the purpose it was collected
- For audits, dispute resolution, legal defense, or legitimate business purposes
- To comply with applicable laws
7. Security Measures
We implement organizational and technical security measures to protect your personal information against unauthorized access, use, or disclosure. While we strive to ensure the security of your data, we cannot guarantee 100% security over the internet.
8. Changes to Privacy Policy
DhakadVivah.com may update this Privacy Policy from time to time. Changes will be posted on this page.
9. Refund Process
- If your refund request is eligible, the amount will be credited back to your original payment method within 7–10 business days after verification.
- The refund process timeline may vary based on your bank, card issuer, or payment gateway policies.
- All approved refunds are subject to standard transaction or processing charges, which may be deducted from the refund amount.
10. Grievance Officer
If you have concerns regarding your personal data, you may contact our Grievance Officer:
Grievance Officer: Mr. Naval Nagar
Address: Kota, Rajasthan
Email: grievanceofficer@dhakadvivah.com
